Need help with your Mrace88 account or have a question about the platform? The Mrace88 support team can assist with registration, login, deposits, withdrawals, promotions, game access and other account-related enquiries. Whether you are a new Mrace88 member or already have an active account, you can contact the team through the official support channels below for further assistance.
Channel | Best For | How To Access |
|---|---|---|
Live Chat (Hubungi) | Deposits, withdrawals, login problems, account queries | |
Telegram | Quick updates and general questions | |
General questions and announcements | ||
General questions |
For urgent account or payment issues, Live Chat is the fastest route.
Reminder: Mrace88 support will never ask for your password, OTP, or PIN. If anyone claiming to be from Mrace88 asks for these details, do not respond and contact official support immediately.
First, check that you are on the correct site: mrace88my.com. A wrong URL is one of the most common reasons for login errors.
Then check:
If everything looks right but login still fails, try clearing your browser cache or switching to a different browser. If the problem continues, contact Live Chat with your registered mobile number.
Use the password recovery option on the login page. You will need access to your registered mobile number to receive the reset OTP.
If you no longer have access to your registered number, contact Live Chat with your username and the mobile number used at registration for further verification.
The default password issued at registration is 000000. If you have never changed your password, try this first.
Repeated failed login attempts can temporarily restrict access. Wait a few minutes before trying again. If your account remains locked, contact Live Chat with your registered mobile number so the support team can review the status.
Do not keep attempting the wrong password as this may extend the lockout period.
Check that your phone has a signal and that SMS is enabled. OTPs are sent to the mobile number registered on your account.
If the OTP does not arrive within a few minutes, request a new one. If the problem persists, contact Live Chat with your registered mobile number.
Deposits are normally verified within 3 to 10 minutes. If your balance has not updated after this time, contact Live Chat with:
Important: If you made a bank transfer and forgot to include your registered number in the payment reference field, your deposit may be delayed. Contact Live Chat immediately with your receipt.
Receipts older than 15 minutes at the time of submission cannot be accepted. This applies to all deposit types.
Make sure to upload your receipt as soon as you complete the transfer. If your receipt was rejected for another reason, contact Live Chat for clarification.
Mrace88 supports the following deposit methods:
Method | Supported Options |
|---|---|
Online Bank Transfer / ATM / CDM | Maybank, CIMB, RHB |
E-Wallet and QR | Touch ‘n Go (TNG), DuitNow QR |
Telco PIN | Celcom, Digi, Hotlink, U Mobile |
Cryptocurrency | USDT |
Minimum deposit is RM1 (equal to 100 credits). Maximum deposit per transfer is RM10,000. All balances are held in MYR across a single wallet covering all game categories.
A withdrawal showing as Batal (cancelled) is usually caused by one of the following:
Check each of these first. If none apply and your withdrawal is still cancelled, contact Live Chat with your withdrawal reference and the receiving account details.
If your withdrawal has been pending beyond the normal 2 to 4 minute window, contact Live Chat with:
The support team can check the status and advise on next steps.
Withdrawals at Mrace88 casino are typically processed within 2 to 4 minutes. You can check the current status in your account history. The status will show as either Selesai (completed) or Batal (cancelled).
Processing time may vary depending on your bank or e-wallet provider once funds leave the platform.
If a bonus was not applied to your account after claiming, check the following:
If all conditions were met and the bonus still has not appeared, contact Live Chat with the promotion name and a screenshot of your qualifying deposit.
Each bonus carries a turnover (rollover) requirement that must be completed before withdrawal is available. For example, a bonus with a 20x turnover means the bonus amount must be wagered 20 times.
Additionally, some promotions have a maximum cuci (withdrawal) limit. Even if your winnings exceed this amount, only the stated maximum can be withdrawn from that bonus.
Check the specific terms of your active promotion in the promotions section. If you have questions about your turnover progress, contact Live Chat.
Yes. If you want to withdraw without completing the turnover on your current bonus, contact Live Chat and ask to cancel the active bonus. Note that cancelling a bonus means forfeiting any bonus funds and winnings associated with it. Only one bonus can be active at a time, so a new bonus cannot be claimed until the current one is completed or cancelled.
Try the following steps in order:
If the game still does not load after these steps, contact Live Chat with the game name, the provider, and the device and browser you are using.
If your connection drops during a game, the round outcome is determined by the game provider’s system. Log back in and check your game history for the result of the disconnected round.
If a round result appears incorrect or is missing from your history, contact Live Chat with the game name, provider, round ID where available, stake amount, and the time the disconnection occurred.
Log out and log back in to refresh your balance display. If the balance still looks incorrect, contact Live Chat with details of the transaction or game round you believe is the cause of the discrepancy.
Do not continue playing if you believe there is an error with your balance, as this may affect the investigation.
For changes to your registered mobile number, bank account details, or other personal information, contact Live Chat. You may be asked to verify your identity before changes are applied.
The name on your Mrace88 account must always match the name on your receiving bank account or e-wallet. Updating your bank details without updating your account accordingly can cause withdrawal problems.
To close your account voluntarily, contact Live Chat and request account closure. Withdraw any remaining balance before making the request, as funds in a closed account may not be recoverable.
If you want to close your account for responsible gaming reasons, you can also request a cooling-off period or self-exclusion instead, which temporarily or permanently restricts access without permanent closure. Ask the support team about the options available.
No. Mrace88 allows one account per player, per phone number. Creating multiple accounts is a breach of the platform’s Terms and Conditions and may result in all accounts being closed and balances forfeited.
If you believe a duplicate account was created in error, contact Live Chat immediately.
Current terms for the Mrace88 referral and agent programme:
Benefit | Details |
|---|---|
Weekly commission | 5% of downline activity, paid every Monday from 12am |
Downline first deposit reward | RM30 per new downline member’s first deposit |
Registration milestone reward | RM100 for every 10 new downline registrations |
Agent deposit share | 10% share on downline deposits |
To apply or check your commission status, contact Live Chat. Commission is calculated and paid automatically each Monday. If you believe a commission payment is missing or incorrect, contact Live Chat with the relevant week and downline details.
Protect your account by following these rules:
If you suspect your account has been accessed by someone else, change your password immediately and contact Live Chat.
For any account issue not covered on this page, reach the Mrace88 support team through Live Chat on mrace88my.com. Support is available 24 hours a day, every day.
